From paper trails to one platform
The brief
Where this started
College administrators were managing student enrollments with disconnected tools and manual paperwork: errors, delays, and a poor onboarding experience for students. I partnered with stakeholders across executive, finance and marketing teams to design a unified, analytics-powered platform.
The friction
What was getting in the way
Errors and delays caused by disconnected systems and paperwork.
No real-time validation for course conflicts, document verification, or fee payment tracking.
A poor student onboarding experience and limited operational insight for leadership.
The response
What we built instead
A unified, role-based College Operations Management System with a streamlined enrollment flow.
Student profile creation and management with document verification and approval tracking.
Program and course assignment with real-time conflict checks.
Invoice generation, fee tracking, and secure student account activation.
The method
How the evidence led there
Stakeholder research
interviews with C-level executives, finance leads and marketing teams to gather operational pain points and workflow requirements.
Mapping and analysis
AS-IS journey maps, user journey maps, information architecture diagrams and software experience specifications in Miro.
UX design
wireframes and high-fidelity prototypes reflecting optimized workflows, real-time validation and automation.
Feedback and iteration
refined prototypes with stakeholders to ensure usability, efficiency and adoption.
The result
What changed
Reduced administrative errors and delays through automated workflows.
Improved student onboarding with real-time validations.
Performance dashboards enabling data-driven decisions.
Increased operational efficiency, freeing staff for higher-value work.
Why it matters: End-to-end Canadian service design: the same shape as the internal operations platforms every organization runs on.
Full walkthrough deck, Miro boards and Figma prototypes available on request (NDA-protected). Get in touch.